If a customer decides to cancel their order, a refund will be provided after deducting platform charges. Platform charges include any fees incurred by MZUP TEXTILE PRIVATE LIMITED for processing the order through the online platform used for transactions. The deducted amount will be calculated based on the percentage or fixed fee charged by the platform provider for facilitating the transaction.
Refund Process:
To initiate a cancellation and refund, the customer must contact MZUP TEXTILE PRIVATE LIMITED customer service and provide details of the order to be cancelled.
Upon receipt of the cancellation request, MZUP TEXTILE PRIVATE LIMITED will assess the applicable platform charges and notify the customer of the refund amount after deduction.
The refund will be processed using the original payment method within a reasonable timeframe. Please note that it may take some time for the refunded amount to reflect in the customer’s account, depending on the policies of the payment provider.
Exceptions:
In cases where the cancellation is due to an error on the part of MZUP TEXTILE PRIVATE LIMITED or if the order cannot be fulfilled, the customer will be entitled to a full refund including any platform charges.
If the cancellation request is made after the order has been shipped, the customer may be responsible for return shipping costs in addition to the deducted platform charges.
Dispute Resolution:
Any disputes regarding cancellations and refunds shall be resolved in accordance with the Terms and Conditions outlined on MZUP TEXTILE PRIVATE LIMITED website By placing an order through the MZUP TEXTILE PRIVATE LIMITED website, you agree to abide by this cancellation and refund policy, including the deduction of platform charges upon cancellation. If you have any questions or concerns regarding this policy, please contact [Your Garments Company] customer service for assistance.